Cavy Care Inc. is taking every suggestion made by the CDC as of this date into practice. While we do not have a free-standing facility and operate from an in-home setting… We are taking our responsibilities toward not only your animals seriously, but for you as well. We DO NOT have a replacement caregiver outside the house to cover our duties... but we will notify you immediately if there is a need to move your reservation to another boarding facility. We will offer a listing (not at the same pricing or policies, and there is no guarantee they will have a place for you) as a possible place to boarding your animal with. As a precaution and because the common cold can be transmitted TO guinea pigs, CCI has always kept surgical gowns, masks, and gloves on hand. We also have always kept the proper sanitation solutions recommended by the state for the maintenance of our boarding facility. As an additional precaution, we are personal exposure avoiding crowds, groups or in general the public. "Excuse us if we don't shake your hand or elbow bump", but most of our clients travel of course so for that reason, we are being extra vigilant in our sanitation practices toward our humans. If you have any questions please call or email us, and we will address your individual concerns.
If you find you have to cancel your reservation, have to self-quarantine or if you have been exposed please notify us as soon as possible.
1. There is no charge if you cancel your reservation even an hour before you drop off. If you do not notify us, and then no show/no call we will not be able to board for you again until after 6 months, because we do not charge a reservation fee.
2. If you find yourself quarantined, having to self-quarantine, we will happily keep your guinea pig for the additional days you may need at 1/2 the price with a verifiable doctor's writ, emailed to us directly from the Doctor's office.
We have protocols in place if we find a family member has to self-quarantine or comes down with the virus, eliminating contact with any clients and their animals. We have made arrangements to have them housed with other family members.
If you have any questions in this time of a pandemic please do not hesitate to call 720-235-2492 or email us .
WE ARE ONLY TAKING RESERVATIONS THROUGH OUR WEB PAGE, to eliminate the amount of time contact will need to be made at the time of drop off. THIS IS DUE TO COVID-19.
Cavy Care Inc. does not retain personal information from one boarding stay to another. We also do not retain your personal or credit card information.
If you require a tour please indicate so on the boarding form or respond to the question when you are sent your email confirmation, and we will make that happen.
WHEN DROPPING OFF OR PICKING UP:
When dropping off or picking up, only one person will be allowed in to drop off or pick up and NO CHILDREN will be allowed in until after the mask order has been lifted officially. You will be advised of this in your email and text reminders.
OUTSIDE OF HOURS DROP OFF/PICK UP
*Cavy Care Inc. Works by appointment only, there are charges for drop off/pick up outside hours of 10 am to 6 pm of $25. This does not mean we are automaticity available between those hours, only that we are available for appointments between those times and if not scheduled we will be doing other things. CCI closes AT 6 pm, no exceptions
LATE FEES, NO SHOWS, MINIMUMS, EARLY PICK UPS, CANCELATIONS
There is a 3-day min, no discounts for early pickup. There is a $5 change of pick-up date fee.
* Cavy Care Inc Boarding charges $10 for late/no show appointments. This is charged after 15 minutes, no call/no show, and after 30 minutes we will cancel the reservation. Cavy Care Inc. Boarding, may or may not be able to renew the same day/hour the reservation depending on our waiting list.
* Cavy Care Inc. Boarding, will not reschedule any no-show appointments for boarding for six calendar months... this is because we do not charge a reservation fee like other facilities.
MEDICAL ISSUES AND GUINEA PIGS
*If a guinea pig(s) arrives requiring additional medical care, or medical care in general, (this includes oral, or topical...) Cavy Care Inc. will refuse to board for you. While we do provide these types of services at a substantially increased cost to you, we require documentation to be sent directly from your veterinarian office. AGAIN, includes the administration of topical or oral medications. Arrangements MUST be made IN ADVANCE and WILL NOT be made at the time of drop off. NO EXCEPTIONS.
LEAVING PERSONAL ITEMS
*As a licensed facility we can not take your personal comfort items to be housed with your guinea pig while here. It is a because we are licensed by the state, and it is a matter of sanitation/carrier of potentially harmful germs or microscopic organisms.
*We will not retain your carrier but ask that you take it with you for the same reasons as stated in the above statement when dropping off.
*Cavy Care Inc. takes all major credit cards or cash. A deposit of half of the amount of intended stay is due at the time of drop off if you are new or using our services for the first time. Full payment is expected at the time of boarding if staying more than 30 days, no matter your status with Cavy Care Inc. Boarding. Otherwise, payment is expected in full at the time of pickup.
*Because at one-time Cavy Care Inc., was a shelter, (Closed March 16th, 2019) people in the past have felt that they can abandon their animal with impunity at our facility. It does not work that way. If you abandon your animal at our facility, we are required by our governing board to take those animals to the nearest shelter with availability to take those guinea pigs. Those facilities may choose to take additional legal action against you for abandoning your animal in addition to the State of Colorado as well as Cavy Care Inc.
*Finally Cavy Care Inc. Boarding is required by state law and as part of our licensing to report any instances where we suspect abuse, neglect or abandonment so that the State of Colorado can take legal action against the owner.
If you have any questions we encourage you to contact us by phone at 720-235-2492, email: email@example.com or text. Reservations can easily be changed or canceled, before and up to the time of drop off with no penalty.
Please book early if you wish to board over major holidays. We have only 57 openings, and they fill up very quickly. Prices will be changing on January 1st, 2020 and may be subject to other changes without any notice, but your price is locked in at the time of confirmation.
4343 S. Jasper St. Aurora CO 80015